In saying that, we're having some issues with Metricon. We want to do two variations (change of kitchen cabinet colour (upper ones only) and change from over mount sink in kitchen to under mount) and we're getting nowhere fast... grrrr. Metricon is saying a resounding NO. We've tried asking nicely, then a formal request as per the contract, then asking nicely again and all we get is NO, NO, sorry we really know you will enjoy the house but NO. The sad thing is, the suppliers are happy to do it, and they've not even received confirmation of measurements from Metricon.
So frustrating. Especially when the process to date has not been a great one. We even put some feedback on their Facebook site, gotta love social media. However, a warning to you; be mindful what you put on there. It seems as though constructive feedback is not welcomed. It backfired big time and now we feel like we're being targeted. Basically they've said no changes to contract, none of our tradies allowed onsite (previously we were going to get some small changes done during build that were no issues). Now it's no go but "we're sure you'll love where you live". We learnt the hard way so if you want to complain, and you haven't got what you want yet, don't do it via their Facebook page.
Anyway, we've now progressed our 'request' to the GM of South East Region Victoria. Fingers crossed that he may want to provide a really good customer experience. We're hoping they'd rather have us praise Metricon than not. But we're not holding our breath too much. Next step will be to progress it further so stay tuned for more updates on that.
Meanwhile, here's some pics' of the house so far. Most of the downstairs windows are in (except the front study corner feature) and they just need to do the second story windows. This week should finish those off.
Aaron.
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| From the front |
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| From the left |
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| From the right |
Oh wow Aaron that really sucks!!! So they wont even do it as a variation and you pay the exorbitant variation fee? That seems strange indeed! In our experience and in blogs I have read usually they will do it but you have to pay the cost. Not being able to use your own contractors is pretty standard with Metricon unless it is in the contract. The house is certainly coming along!!! Fingers crossed everything continues pumping along.
ReplyDeleteHey Mel,
ReplyDeleteIt really does totally suck! We have not even heard back from the GM who we know has read the email but has obviously decided not to answer. It just seems like they have it out for us now and have ruined the rship with our SS :( mali